Is your packaging recyclable?
Yes! All of our packaging is fully recyclable. It can sometimes vary from council to council so please contact them for more information.
FAQs
Are all your ingredients natural?
We are proud to say that all the ingredients we use are completely natural. We strongly believe that you don’t have to compromise on the quality of the ingredients you use to create something delicious. We are free from nasties, additives and preservatives.
Are any of your products nut-free?
All of our products are produced in a factory that handles tree nuts, eggs, soya, sesame & peanut, however not all of our products contain nuts in the recipe. Our nut free recipes include:
Raw Cookie Dough Nugglets
Raw Choc Brownie Nugglets
Salted Caramel Million Squares
Chocolate Orange Million Squares
Are all your products vegan?
Yes! All of our products are vegan.
Are all your products dairy-free?
Yes! All of our products are free from dairy.
Are your products gluten free?
Yes! All of our products are free from gluten.
Are any of your products suitable for coeliacs?
Our products are made using certified gluten free ingredients.
Do you use palm oil?
No, we don’t use any palm oil in any of our products.
Are your products suitable for kids?
Kids are some of our biggest fans!
Where can I buy your products in the UK?
Our products are sold in major UK retailers, including Tesco main stores, Tesco Express, Sainsbury’s main stores, Sainsbury’s Local, Boots, Waitrose, Ocado, WH Smith, Holland & Barrett, Whole Foods Market, Planet Organic as well as local independent stores and livias.co.uk.
Where can I buy your products globally?
We ship our full range worldwide from our online shop.
Where can I buy Million Squares?
Million Squares are stocked in Tesco Supermarkets, Sainsbury’s Supermarkets, Holland & Barrett, Boots, Ocado, Whole Foods Market, Selfridges, Planet Organic, livias.co.uk.
Where can I buy Nugglets?
Nugglets are stocked in Tesco main stores, Tesco Express, Sainsbury’s main stores, Sainsbury’s local, Boots, Ocado, Selfridge’s, Whole Foods, Planet Organic, livias.co.uk.
Where can I buy Dunx?
Dunx are stocked in Tesco Express, Boots, Whole Foods, Planet Organic, Selfridge’s, livias.co.uk.
I’m a buyer, who can I speak to about purchasing your treats wholesale?
We sell through Marigold Health Foods, Epicurium, The Health Store, CLF, Wholegood.
Visit our contact page to speak to a member of our sales team directly.
How long does shipping take in the UK?
If you’re ordering yummy treats within the UK you can expect to receive your order within 2-3 days.
How long does shipping take ROW?
If you’re ordering yummy treats from outside the UK it may take a few weeks.
How much are your shipping costs to a UK address?
Our standard UK shipping rate is £2.49 via Royal Mail 48 Hour Tracked.
How much are you shipping costs out of UK?
Our international tracked shipping charges start from £6 depending on where in the world you are. Shipping charges will be calculated at checkout.
I still haven’t received my order, when can I expect it?
If you’re having issues with your order or haven’t received your order please email onlineshop@livias.co.uk with your order number and someone from our team will be able to investigate!
Can I keep your products in the fridge?
Although we recommend storing our products in a cool dry place, some people enjoy them chilled or even frozen. Sounds yummy to us!
Do you still sell Biccy Boms?
Currently we no longer produce Biccy Boms
Do you still sell Raisin & Almond Million Squares?
Currently we no longer produce Almond and Raisin Million Squares.
How do I complain about a product?
We’re sorry to hear that something isn’t right. If you’d like to submit a complaint, please email grumbles@livias.co.uk and we’ll look into this right away.
We’ll need the use by date and batch code (this is the small number underneath the use by date) of the product you’re referring to in order to investigate the issue you’re reporting. Please ensure you make a note or take a photo of this information to provide to us when you get in touch to submit your complaint.
